Job Description
Join our dynamic team immediately! NexGen Solutions is seeking a Customer Service Specialist to start this week in Philadelphia. This urgent opportunity offers competitive pay and rapid onboarding. As the first point of contact, you'll drive exceptional client experiences while supporting our fast-growing tech portfolio. No delays - we're hiring now to meet overwhelming demand!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions in CRM with 98% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed 85% customer satisfaction score
- Participate in daily team huddles and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to work rotating weekend shifts
- Passion for problem-solving in fast-paced environments