Job Description
Join our dynamic team at Metropolitan Solutions Group and start working this week! We're seeking a highly motivated Customer Service Specialist to deliver exceptional experiences for our prestigious NYC-based clients. This immediate hire position offers competitive compensation, flexible scheduling options, and rapid career advancement opportunities. As a key member of our client success team, you'll be instrumental in maintaining our 98% satisfaction rate while working in our modern Manhattan office.
Why Apply Immediately? Our onboarding process is streamlined for urgent hires – begin training this Monday and start earning full-time benefits within your first week. We provide comprehensive training, professional development stipends, and a collaborative environment where your contributions are recognized and rewarded.
Responsibilities
- Resolve complex customer inquiries across multiple channels (phone, email, chat) with first-contact resolution excellence
- Proactively manage client accounts to identify upsell opportunities and retention strategies
- Maintain detailed documentation in Salesforce CRM with 99% accuracy
- Collaborate with technical teams to troubleshoot escalated issues within 24-hour SLA
- Analyze customer feedback trends to improve service protocols and training materials
- Mentor new team members during onboarding periods
- Participate in quarterly process improvement initiatives
Qualifications
- Minimum 2 years of customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional written and verbal communication skills
- Ability to multitask 10-15 cases simultaneously while maintaining quality standards
- Associate degree or equivalent professional certification
- Experience working with financial services or technology clients preferred
- Available for flexible shifts including weekends
- Proven track record of meeting/exceeding performance metrics