Job Description
Join our dynamic team immediately in sunny San Diego! We're seeking a passionate Customer Service Representative to start this week and deliver exceptional support to our growing client base. This urgent opening offers a competitive salary, full benefits, and the chance to make an immediate impact. Don't miss this opportunity to launch your career with a forward-thinking company committed to employee growth and innovation.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA targets
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with sales and technical teams to ensure seamless customer experiences
- Identify process improvement opportunities and contribute to team training initiatives
- Meet/exceed customer satisfaction and retention metrics
Qualifications
- Minimum 1 year customer service experience or equivalent technical support background
- Proficient with CRM platforms (Salesforce experience preferred)
- Exceptional communication skills and conflict resolution abilities
- Ability to thrive in fast-paced, high-stress environments
- Strong problem-solving skills with attention to detail
- Flexibility to work rotating shifts including weekends
- Valid California driver's license and reliable transportation