Job Description
Join the Tech Revolution in Las Vegas
We are seeking a dynamic and experienced Senior IT Support Engineer to join our rapidly growing team. If you thrive in a fast-paced environment and want to make an immediate impact on our infrastructure, we want to hear from you. This is a full-time opportunity to work with cutting-edge technology in the heart of the entertainment capital.
Why Join Us?
- Immediate Start: We are hiring now and looking to fill this role within the week.
- Competitive Pay: Generous salary structure with annual performance reviews.
- Modern Environment: Work with the latest hardware and cloud technologies.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues across the organization.
- Manage and maintain the company's local area network (LAN) and wide area network (WAN), ensuring optimal performance and security.
- Configure and deploy new workstations, laptops, and mobile devices using Mobile Device Management (MDM) tools.
- Collaborate with the cybersecurity team to implement security protocols and conduct regular vulnerability assessments.
- Document all IT incidents, changes, and resolutions in the Service Desk ticketing system.
- Assist in the planning and execution of IT projects, including server migrations and software upgrades.
- Act as a mentor for junior IT staff, providing guidance on complex technical issues.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 3-5 years of experience in IT support or systems administration.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in networking concepts, including TCP/IP, DNS, DHCP, and VPN configuration.
- Experience with Active Directory, Azure AD, and Office 365.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.
- CompTIA Security+ or Network+ certification is a plus.