Job Description
Join our dynamic team at TechNova Solutions as an entry-level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional user support in our Denver headquarters. This is a rare opportunity to launch your career in a fast-paced, collaborative environment with comprehensive training and growth opportunities. Help us maintain our reputation for cutting-edge tech solutions while building a solid foundation in IT operations.
Responsibilities
- Diagnose and resolve hardware/software issues across 100+ workstations
- Provide Tier 1/2 support via ticketing system, phone, and in-person
- Deploy and configure new equipment including laptops, monitors, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network and security initiatives
- Monitor system health and perform routine maintenance tasks
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong problem-solving skills with customer-first mindset
- Ability to lift 30lbs and work in a dynamic office environment
- Excellent written/verbal communication skills
- Valid Colorado driver's license for occasional off-site support