Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Dallas! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support to Fortune 500 clients. This is your golden ticket to launch a rewarding career in IT with hands-on experience in cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document and resolve IT tickets in ServiceNow platform
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technology implementations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for occasional client visits
- Proficiency with ticketing systems and remote support tools