Job Description
Join our dynamic team at Innovate Florida Solutions as an Entry-Level Tech Support Specialist! We're urgently seeking motivated individuals to provide exceptional technical assistance to our growing client base. No prior experience required - we provide comprehensive training! Enjoy competitive compensation, full benefits, and a collaborative work environment in sunny Orlando. This is your opportunity to launch your IT career with a forward-thinking company.
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install and configure hardware/software systems
- Document troubleshooting processes and solutions
- Collaborate with senior technicians on complex cases
- Provide clear guidance to non-technical users
- Maintain accurate service logs and documentation
- Participate in continuous skills development programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and troubleshooting skills
- Strong written and verbal communication abilities
- Customer service-oriented mindset
- Ability to learn technical concepts quickly
- Comfortable working in a fast-paced environment
- Valid Florida driver's license (for occasional site visits)
- CompTIA A+ certification preferred (not required)