Job Description
Join our high-growth team at Apex Digital Systems as an Entry Level Technical Support Specialist. We are looking for eager candidates who want to kickstart their career in IT with immediate opportunities. No prior technical experience is required—we provide comprehensive on-the-job training to get you up to speed quickly.
As a Junior Support Associate, you will be the first line of defense for our clients, ensuring smooth operations and technical stability. We offer a competitive salary, health benefits, and a clear path to advancement within a dynamic tech environment.
Responsibilities
- Troubleshoot and resolve hardware and software issues for internal and external clients.
- Log and manage technical support tickets using our ticketing system (Zendesk/ServiceNow).
- Conduct remote troubleshooting sessions to diagnose connectivity and system errors.
- Collaborate with senior engineers to escalate complex technical problems effectively.
- Provide exceptional customer service and detailed documentation for all support interactions.
- Learn and implement new software patches and security protocols quickly.
Qualifications
- High school diploma or GED equivalent (Bachelor’s degree is a plus but not required).
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available to start immediately.