Job Description
Are you ready to launch your career in technology?
We are a rapidly growing technology firm in the heart of Boston, dedicated to delivering exceptional service and innovative solutions. We are currently seeking motivated Entry Level Technical Support Specialists to join our dynamic team immediately. This is a fantastic opportunity for recent graduates or career changers to launch a successful career in the tech industry without requiring prior experience.
Why Join Us?
- Immediate Start Date Available
- Comprehensive Training Program
- Career Growth Opportunities
- Modern Office Environment
What You Will Do:
As an Entry Level Technical Support Specialist, you will be the first point of contact for our clients, assisting them with technical inquiries and ensuring their satisfaction. You will work closely with our senior IT team to resolve issues and improve our service standards.
Responsibilities
- Troubleshoot and resolve hardware and software issues for clients via phone, email, and remote access.
- Provide clear, concise technical guidance and training to non-technical users.
- Document all customer interactions, issues, and resolutions in the CRM system accurately.
- Collaborate with the IT department to identify recurring issues and suggest process improvements.
- Assist in the setup and configuration of new employee workstations and software.
- Stay up-to-date with the latest technology trends to provide informed support.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic computer literacy and knowledge of operating systems (Windows, macOS).
- Strong interpersonal and communication skills with a customer-first attitude.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies quickly.
- Reliable internet connection and home office setup (if remote hybrid).