Job Description
Are you a night owl looking for a rewarding career in the tech industry? Apex Solutions Inc. is currently hiring Night Shift Technical Support Specialists to join our growing team in Seattle, Washington.
We offer a competitive salary, comprehensive benefits, and the flexibility to work during your peak productive hours. If you have a passion for technology and problem-solving, we want to hear from you.
Why Join Us?
- Competitive hourly rate starting at $22.00
- Health, Dental, and Vision insurance
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Provide 24/7 technical assistance to enterprise clients via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all technical interactions and resolutions in the CRM system.
- Maintain a high customer satisfaction score during night operations.
- Collaborate with day-shift teams to ensure seamless service continuity.
Qualifications
- High School Diploma or GED equivalent required.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong verbal communication skills and a calm demeanor under pressure.
- Ability to work flexible night shifts, including weekends and holidays.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira).