Job Description
Are you looking for a rewarding role in Austin, TX with flexible weekend hours? Apex Technical Solutions is expanding our IT operations team and is looking for a detail-oriented IT Support Specialist to join our weekend crew immediately.
In this role, you will be the technical lifeline for our clients, ensuring business continuity and resolving critical technical issues while our offices are operational. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Perform routine system backups, updates, and security patching during off-peak hours.
- Troubleshoot and resolve end-user connectivity and hardware malfunctions efficiently.
- Monitor server health and alert management to any critical anomalies or downtime.
- Document all technical interactions, resolutions, and resolutions in the knowledge base.
- Collaborate with the wider team to ensure seamless handovers between shifts.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or equivalent experience is preferred.
- Proven experience in IT support, helpdesk, or a related technical role.
- Strong understanding of Windows operating systems and Office 365 productivity suite.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Availability to work weekends (Saturday and Sunday) with the ability to work occasional holidays.
- Basic knowledge of networking concepts (TCP/IP, DNS) and troubleshooting methodologies.