Job Description
Are you looking to launch your career in the dynamic tech industry? Apex Data Systems is currently hiring Entry-Level Technical Support Specialists in Houston, TX. If you are a quick learner, possess great communication skills, and are ready to start this week, we want to meet you.
We are looking for driven individuals to join our growing support team. In this role, you will be the bridge between our clients and our technical solutions, providing exceptional service and troubleshooting day-to-day issues. We provide comprehensive training, mentorship, and a clear roadmap for advancement.
Why Join Us?
- Competitive starting salary ($52k - $62k).
- Immediate start availability.
- Comprehensive training program for career changers and graduates.
- Modern work environment in the heart of Houston.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software issues for clients via phone and email in a timely manner.
- Client Support: Deliver professional customer service, answering inquiries and guiding users through technical solutions.
- System Documentation: Maintain accurate records of customer interactions, solutions provided, and technical logs.
- Collaboration: Work closely with senior engineers and the product team to identify recurring issues and suggest improvements.
- Training Execution: Complete assigned learning modules and certifications to stay up-to-date with our internal tools.
- Feedback Loop: Gather user feedback regarding product usability and report findings to management.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred but not mandatory.
- Experience: No prior professional experience required—we train all candidates.
- Technical Aptitude: Basic computer literacy (Windows/Mac) and familiarity with the internet is a plus.
- Communication: Strong verbal and written communication skills with the ability to explain complex topics simply.
- Work Ethic: Highly motivated self-starter with a focus on results and problem-solving.
- Availability: Must be available to work full-time, including weekends and holidays as required by business needs.