Job Description
Are you looking to kickstart your career in the booming tech industry in Albuquerque? Albuquerque Tech Hub is hiring immediately for our Entry Level Technical Support team. We are looking for motivated individuals who are eager to learn and grow within a dynamic environment.
We offer comprehensive training, a competitive salary, and a clear path for advancement. If you have a passion for technology and helping people, this is the perfect opportunity for you.
Why Join Us?
- Immediate start available.
- On-the-job training provided.
- Health, dental, and vision insurance.
- Career growth opportunities.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to resolve complex tickets.
- Stay updated on company products and service offerings to assist customers effectively.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (25 WPM+).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Reliable internet connection and a quiet home office environment.
- Aptitude for learning new software and technology quickly.