Job Description
Join our award-winning team at InnovateTech Solutions as we rapidly expand our Dallas operations! We're urgently seeking passionate entry-level professionals to launch their careers in dynamic IT support. This is your chance to gain hands-on experience with cutting-edge technology while making an immediate impact in a fast-paced environment. Enjoy comprehensive training, mentorship from industry experts, and a clear path for growth. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware/software systems
- Resolve customer issues via phone, email, and chat support
- Document tickets accurately in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct system diagnostics and troubleshooting
- Assist with onboarding new team members
- Participate in weekly tech training sessions
Qualifications
- Associate's degree or equivalent experience (IT/CompSci preferred)
- Basic knowledge of Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to troubleshoot hardware/software issues
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation