Job Description
Join our dynamic team at InnovateOak Tech Solutions, a fast-growing Oakland-based tech company committed to bridging digital divides in our community. We're seeking passionate entry-level professionals to launch their careers in IT support while making tangible impact. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment focused on growth. Immediate start available!
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document support tickets using Zendesk with clear, actionable details
- Assist with onboarding new users and equipment setups
- Collaborate with senior technicians on escalated issues
- Participate in bi-weekly skills development workshops
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Valid CA driver's license (for occasional site visits)
- CompTIA A+ certification preferred (not required)