Job Description
We are currently hiring immediately for Entry Level IT Support Associates to join our high-growth team in Chicago, Illinois. If you are eager to launch a career in technology and possess a strong desire to learn, we want to hear from you.
At Apex Digital Solutions, we believe in fostering talent from within. You will receive comprehensive training and mentorship from industry experts as you support our diverse client base. This is a fantastic opportunity to enter the tech sector without prior experience required.
Why Join Us?
- Competitive starting salary and annual bonus potential.
- Comprehensive health, dental, and vision insurance.
- Paid training programs and clear career progression paths.
- A dynamic, inclusive, and modern office culture in the heart of downtown Chicago.
Don't miss this chance to advance your career in a role that is critical to our operations. Apply today to secure your position!
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues via phone and email.
- Log and manage customer tickets accurately within our CRM system to ensure timely resolution.
- Assist in the installation, configuration, and maintenance of end-user devices, including laptops and printers.
- Collaborate with senior technicians to diagnose complex technical problems and implement effective solutions.
- Conduct basic network diagnostics and security awareness training for new employees.
- Maintain a high standard of customer service by communicating technical concepts clearly to non-technical users.
- Stay updated on the latest technology trends and internal systems to provide the best possible support.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus.
- Basic computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Willingness to learn new technologies and adapt to changing job requirements.
- Valid driver's license and reliable transportation (for occasional on-site client visits).
- Ability to work full-time hours, including weekends or evenings as needed.