Job Description
Join our dynamic Fort Worth team as an Entry-Level IT Support Specialist! TechSolutions Inc. is urgently hiring motivated individuals to launch their tech careers in a fast-paced environment. We provide comprehensive training and growth opportunities while serving Fortune 500 clients across Texas. This role offers hands-on experience with cutting-edge infrastructure and a supportive team culture focused on innovation and professional development.
Why Join Us?
- Competitive salary with performance-based bonuses
- Industry-leading certification reimbursement program
- Modern downtown Fort Worth office with free parking
- 401(k) matching and comprehensive health benefits
- Clear career advancement path to senior roles
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and remote assistance
- Deploy and configure Windows 10/11 workstations, printers, and mobile devices
- Troubleshoot network connectivity issues using Wireshark and Ping tools
- Document IT procedures and create knowledge base articles
- Assist with hardware refresh cycles and asset management
- Collaborate with senior engineers on cybersecurity initiatives
- Train employees on new software deployments and security protocols
Qualifications
- High school diploma or equivalent; associate's degree in IT/Cybersecurity preferred
- CompTIA A+ certification or equivalent experience (or commitment to obtain within 90 days)
- Basic understanding of Active Directory, DHCP, and DNS concepts
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong written and verbal communication skills
- Ability to lift 30lbs for equipment installations
- Valid Texas driver's license for occasional client site visits