Job Description
Are you ready to launch your career in technology? TechFlow Solutions is seeking motivated Entry Level IT Support Specialists to join our dynamic team in Jacksonville, FL. We offer a unique opportunity to start this week and grow your skills in a fast-paced, supportive environment.
In this role, you will be the first line of defense for our clients, providing essential technical assistance and troubleshooting. We are looking for individuals with a strong desire to learn and a knack for solving problems. Join us and turn your passion for technology into a rewarding profession.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Fast-track career progression opportunities.
- On-the-job training and mentorship from senior engineers.
- Modern work environment in the heart of Jacksonville.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and networks.
- Monitor system performance and respond to help desk tickets with speed and accuracy.
- Collaborate with senior IT staff to diagnose complex technical problems and implement solutions.
- Document all incidents, resolutions, and customer interactions in our ticketing system.
- Conduct routine system checks and perform basic preventative maintenance.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or Computer Science is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong communication skills and a customer service-oriented attitude.
- Ability to work effectively both independently and as part of a collaborative team.
- Eagerness to learn new technologies and obtain relevant certifications.
- Reliable internet connection and access to a computer.