Job Description
Join TechForward Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide critical support to our growing client base. This is your chance to launch your career in IT with hands-on experience in hardware/software troubleshooting, network administration, and cybersecurity fundamentals. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid career advancement in Detroit's thriving tech scene. Start this week and become part of a company that invests in its people!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain Windows/Linux systems
- Provide remote and on-site technical support via ticketing systems
- Document IT processes and maintain accurate knowledge base
- Assist with network security protocols and data backup procedures
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/Linux operating systems
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware/software independently
- Valid driver's license for occasional client site visits
- Must be authorized to work in the US without sponsorship