Job Description
Join our dynamic team at TechNova Solutions as we rapidly expand our IT infrastructure! We're urgently seeking passionate entry-level professionals to provide critical technical support to our growing client base in Charlotte's thriving tech hub. This is your chance to launch your career with hands-on experience in enterprise systems, networking, and cybersecurity while working alongside industry mentors. Immediate start dates available for motivated candidates ready to make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems for 200+ users
- Install, configure, and maintain network infrastructure including routers and switches
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and proactively address security vulnerabilities
- Train end-users on new software and best practices
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Active Directory, DNS, and DHCP protocols
- Familiarity with helpdesk tools (ServiceNow, Zendesk, or Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30lbs for equipment installation tasks
- Must be authorized to work in the US without sponsorship