Job Description
URGENT HIRING: Night Shift Technical Support Specialist Needed in Nashville, TN!
We are seeking a dedicated and detail-oriented Technical Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and have a passion for solving complex technical issues, we want to hear from you immediately.
As a Night Shift Specialist, you will serve as the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction during off-hours. You will work in a cutting-edge facility with state-of-the-art equipment.
Responsibilities
- Monitor System Health: Proactively monitor server performance and network infrastructure to ensure 99.9% uptime.
- Ticket Resolution: Log, triage, and resolve technical support tickets efficiently using our Service Management platform.
- Troubleshooting: Diagnose and repair hardware and software issues for end-users, ranging from desktops to mobile devices.
- Documentation: Maintain detailed logs of incidents, resolutions, and system changes for the day shift handover.
- Communication: Communicate effectively with stakeholders regarding system outages and progress updates.
Qualifications
- Experience: Minimum of 1 year of experience in IT Support, Help Desk, or a related technical field.
- Availability: Must be available to work the Night Shift (10:00 PM - 6:00 AM) on a rotating schedule.
- Technical Skills: Proficiency in Windows, Linux, Active Directory, and common troubleshooting protocols.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.
- Education: High School Diploma or GED required; Associate's degree in Computer Science preferred.