Job Description
Are you a technical problem solver looking for an immediate opportunity? Apex Systems is currently hiring immediately for a Night Shift Technical Support Specialist in Fresno, CA.
We are looking for a dedicated professional to join our 24/7 operations team. In this role, you will be the first line of defense for our clients, ensuring system stability and resolving critical issues during the overnight hours.
Why Apply?
- Urgent Hiring: Start your new career immediately.
- Shift Premium: Earn extra for working the night shift.
- Growth: Opportunities for advancement in IT support.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Monitor system performance and alert management to potential outages.
- Document all incidents and resolutions in the ticketing system (ServiceNow/Jira).
- Escalate complex issues to senior engineers and management.
- Maintain a high level of customer satisfaction during high-pressure situations.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in technical support or IT helpdesk.
- Strong knowledge of Windows and Linux operating systems.
- Must be available to work the night shift (typically 10:00 PM - 6:00 AM).
- Excellent communication skills and ability to work independently.