Job Description
Are you ready to lead the night?
We are currently seeking a highly motivated and detail-oriented Night Shift Technical Support Specialist to join our elite operations team in Baltimore, Maryland. This is an urgent hire opportunity for a 24/7 environment where your expertise directly impacts our infrastructure integrity. If you thrive in a fast-paced technical setting and are available for immediate start, apply today.
Responsibilities
- Monitor and maintain the health of critical server infrastructure and network systems 24/7.
- Respond to and resolve complex Tier 2 technical support tickets with high efficiency.
- Execute nightly system backups, patch management, and security updates.
- Collaborate with the day-shift team to ensure seamless handovers and issue resolution.
- Document all technical incidents and resolutions in the ticketing system.
- Ensure compliance with all IT security protocols and company policies.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Minimum of 2 years of experience in technical support, help desk, or network operations.
- Strong working knowledge of Windows Server, Linux, and cloud services (AWS/Azure).
- Proven ability to troubleshoot hardware and software issues under pressure.
- Must be willing and able to work the night shift (10:00 PM - 6:00 AM).
- Excellent communication skills and ability to work independently.