Job Description
Join an Elite Team in Baltimore, MD!
Apex Digital Systems is urgently hiring a Weekend Technical Support Specialist to join our high-performance team. If you thrive in a fast-paced environment and excel at solving complex technical problems during non-standard hours, we want to hear from you. This is a fantastic opportunity for top talent to secure a stable position with a competitive weekend shift schedule.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour.
- Reliable Schedule: Full-time stability with guaranteed weekend hours.
- Growth: Clear pathways for advancement into SysAdmin or Network Engineering roles.
Don't miss this urgent hiring opportunity in Baltimore. Apply today to secure your future with Apex Digital Systems.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for internal clients and external customers during weekend shifts.
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the on-site team during weekday handovers to ensure seamless continuity of service.
- Perform routine system maintenance, updates, and backups to ensure 99.9% uptime.
- Escalate complex technical tickets to senior engineering staff when necessary.
- Conduct training sessions for junior staff on weekend procedures.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems, networking fundamentals, and troubleshooting protocols.
- Must be available to work full weekends (Saturday & Sunday) on a rotating or fixed schedule.
- Excellent verbal and written communication skills to interact with diverse user groups.
- Ability to remain calm and professional under pressure during high-volume periods.