Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Philadelphia to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while making an immediate impact. Our comprehensive training program ensures you'll develop industry-relevant skills in networking, security, and system administration. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians on complex network infrastructure
- Assist with cybersecurity best practices and policy implementation
- Conduct regular system maintenance and performance optimization
- Train end-users on new technology solutions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid Pennsylvania driver's license for occasional on-site visits
- Experience with helpdesk software (e.g., Zendesk, Jira)