Job Description
Join our dynamic team in the heart of New Orleans as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base. This is a rare opportunity to launch your career in IT with comprehensive training and mentorship from industry experts. Our vibrant downtown office offers a collaborative environment where your problem-solving skills will directly impact business success. Don't miss this chance to grow professionally while contributing to New Orleans' thriving tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS systems
- Provide Tier 1/2 technical support via phone, email, and in-person requests
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, laptops, and mobile devices
- Document all IT processes and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS administration and troubleshooting
- Strong customer service orientation with excellent communication skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (willing to train)
- Valid Louisiana driver's license for occasional off-site support