Job Description
Join our dynamic tech team in Miami's thriving business district! We're urgently seeking motivated entry-level professionals to launch their careers in IT support. Enjoy competitive compensation, comprehensive benefits, and hands-on training in cutting-edge technologies. This is your gateway to a future-proof career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and resolve end-user problems
- Assist with network administration and system monitoring
- Document IT procedures and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Support cybersecurity initiatives and best practices
- Participate in onboarding and training programs
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- CompTIA A+ certification preferred
- Valid Florida driver's license (for occasional site visits)