Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! This urgent opening is perfect for recent graduates or career changers looking to launch their tech career in Atlanta's thriving business district. We offer comprehensive training, mentorship from industry experts, and a fast-paced environment where your skills will directly impact our clients' success. Immediate start available – apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Train end-users on company software and security protocols
- Assist with system updates, patch management, and security compliance
- Support cloud-based applications and SaaS platforms
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation