Job Description
Join our dynamic team at Detroit Tech Solutions and launch your career in technology! We're urgently hiring motivated entry-level professionals to provide critical IT support across our growing client base. This is your chance to gain hands-on experience with industry-leading systems while making an immediate impact in Detroit's thriving tech sector. Enjoy comprehensive training, mentorship from senior engineers, and a fast-paced environment where your contributions matter.
Our ideal candidate is tech-savvy, customer-focused, and eager to learn. No prior experience required – just your passion for technology and problem-solving. You'll work with cutting-edge tools in a collaborative setting that values innovation and growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist users with account management, password resets, and access permissions
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system maintenance and updates
- Train end-users on new software and processes
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows OS and Microsoft Office Suite
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service orientation with patience and empathy
- Quick learner with adaptability to new technologies
- Valid Michigan driver's license (for occasional client visits)