Job Description
Join our dynamic team at TechSolutions Colorado as we rapidly expand our IT infrastructure! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base in the Colorado Springs area. This is your gateway to a rewarding tech career with hands-on experience in cutting-edge systems. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Document service tickets and maintain accurate knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Conduct user training sessions on company software and security protocols
- Monitor system health and perform routine maintenance tasks
- Assist with onboarding new employees and equipment setup
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Strong problem-solving skills and attention to detail
- Basic understanding of networking concepts (TCP/IP, DNS)
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Office 365 suite
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Colorado driver's license (company vehicle provided)
- Must pass background check and drug screening