Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical support to our growing client base in Charlotte. This is your chance to launch your career in IT with hands-on experience in troubleshooting, system administration, and client collaboration. Enjoy competitive compensation, comprehensive benefits, and a culture that values growth and innovation.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on software applications and best practices
- Monitor system performance and implement security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and security concepts
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits
- Eagerness to learn new technologies and systems