Job Description
Are you a natural problem solver looking to launch your career in a dynamic tech environment? Apex Innovations is currently seeking enthusiastic Entry Level Customer Support Representatives to join our rapidly growing team in Austin, Texas.
We believe in investing in our people. That’s why we offer comprehensive training, a supportive culture, and clear pathways for career advancement. If you are ready to start your professional journey with a company that values your potential, apply today!
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive paid training program
- Health, dental, and vision insurance
- Career growth opportunities within the company
- Modern office environment in the heart of Austin
Responsibilities
- Handle Inbound and Outbound Calls: Provide exceptional service to our clients by answering questions and resolving technical issues efficiently.
- Problem Resolution: Diagnose customer problems and implement effective solutions using our proprietary software tools.
- Documentation: Accurately log customer interactions, feedback, and account details into our CRM system.
- Team Collaboration: Work closely with senior representatives and management to improve service protocols.
- Product Training: Stay updated on new product features and service updates to provide informed support.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Computer Skills: Basic proficiency with computers and typing (we provide training on specific software).
- Attitude: A positive, eager-to-learn attitude and a strong desire to succeed in a support environment.
- Availability: Must be available to work flexible shifts, including weekends and evenings.