Job Description
Are you seeking a rewarding opportunity with a flexible schedule? Metro Customer Care is currently hiring Weekend Shift Representatives in Minneapolis, MN. We pride ourselves on delivering exceptional service and are looking for dedicated individuals to join our high-performing team.
Our weekend team plays a crucial role in maintaining our high standards of customer satisfaction. If you are looking to start a career immediately and enjoy a dynamic work environment, we want to hear from you.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers with product information, order status, and account troubleshooting.
- Document all interactions accurately in the CRM system.
- Collaborate with the support team to ensure seamless service delivery.
- Resolve customer complaints and escalate complex issues when necessary.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficient in basic computer operations and typing.