Job Description
Join our dynamic team at CityWide Solutions Inc. and launch your career immediately! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our Philadelphia headquarters. No prior experience is required – we provide comprehensive paid training and ongoing mentorship. This is your opportunity to develop professional skills in a supportive environment while serving diverse clients. Full benefits package included after 90 days!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues and process transactions accurately
- Document interactions in CRM system with attention to detail
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics including call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer proficiency with ability to learn new software
- Reliable transportation to downtown Philadelphia office
- Ability to work flexible shifts including weekends
- Passion for helping others and providing excellent service
- Must be authorized to work in the United States