Job Description
Are you looking for a weekend job that offers stability and growth? Apex Logistics Solutions is currently Urgently Hiring for our Weekend Operations team in Cleveland, Ohio. We are looking for motivated individuals to join our high-energy support center and help us deliver exceptional service to our clients.
Join us and enjoy the benefits of a steady schedule with weekends off, competitive pay, and a supportive work environment. If you are ready to start immediately, we want to hear from you!
Responsibilities
- Handle High Volume Inquiries: Manage a high volume of inbound and outbound customer calls and emails regarding orders, shipments, and account status.
- Resolve Complex Issues: Troubleshoot customer problems efficiently and provide accurate solutions to ensure customer satisfaction and retention.
- Documentation: Maintain accurate and up-to-date customer records in the CRM system, logging all interactions and resolutions.
- Collaboration: Work closely with the logistics and dispatch teams to resolve delivery discrepancies and update tracking information.
- Process Improvement: Identify workflow bottlenecks and suggest improvements to enhance the weekend shift efficiency.
- Quality Assurance: Adhere to all company scripts, policies, and quality assurance standards during every customer interaction.
Qualifications
- Experience: Previous experience in customer service, call centers, or logistics support is preferred but not required for high performers.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technical Skills: Proficiency with computers, MS Office Suite, and ability to learn internal software quickly.
- Problem Solving: Strong ability to think critically and resolve issues under pressure.
- Education: High school diploma or GED equivalent required.