Job Description
Join Our Team in Sacramento - Weekend Shift Opportunity!
We are currently conducting an urgent hiring drive for a reliable Weekend Shift Customer Service Specialist. If you are looking for a role that offers stability, growth, and competitive pay, this is the perfect opportunity for you.
At Apex Logistics, we pride ourselves on delivering top-tier support. As part of our weekend operations team, you will play a crucial role in maintaining our high service standards.
Responsibilities
- Manage high-volume inbound and outbound communications during weekend shifts.
- Resolve complex customer inquiries and technical issues with empathy and efficiency.
- Update customer records accurately in our CRM systems.
- Collaborate with the on-site team to ensure seamless weekend coverage.
- Identify trends in customer feedback and escalate issues to management.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, logistics, or technical support is highly preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong proficiency with Microsoft Office Suite and computer systems.
- Excellent verbal and written communication skills.