Job Description
We are urgently hiring! Metro Logistics Services is seeking a dedicated Customer Service Representative to join our high-performing team in Oklahoma City, OK. This role is critical to our weekend operations, ensuring our clients receive top-tier support during peak hours.
If you are looking for a stable weekend shift job that offers competitive pay and a professional environment, this is your opportunity. We value reliability, communication, and a positive attitude above all else.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00)
- Weekend schedule (Friday – Sunday)
- Immediate start available for qualified candidates
- Comprehensive training provided
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues, complaints, and orders efficiently to ensure high satisfaction rates.
- Update and maintain accurate customer records and account information in the CRM system.
- Collaborate with the operations team to ensure seamless workflow during weekend shifts.
- Adhere to all company policies, safety regulations, and quality assurance standards.
- Proactively identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, sales, or support roles is preferred but not mandatory.
- Must be available to work Friday, Saturday, and Sunday.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently in a fast-paced, high-pressure environment.