Job Description
We are urgently hiring a dedicated Weekend Customer Support Specialist to join our high-performing team in Kansas City, MO. If you thrive in a fast-paced environment and want to make a real impact on our clients' experience, we want to hear from you.
In this role, you will be the primary point of contact for our valued customers during our critical weekend window. You will troubleshoot technical issues, resolve inquiries, and ensure that every interaction leaves our clients feeling heard and supported. This is a fantastic opportunity for individuals seeking stability, competitive pay, and a modern work culture.
Why Join Us?
- Competitive hourly wage ($18 - $22)
- Flexible weekend schedule
- Comprehensive benefits package
- Modern office environment in the heart of KC
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot technical issues for clients with patience and technical expertise.
- Document all interactions and solutions accurately in our CRM database to maintain service records.
- Collaborate closely with the Monday-Friday support team to ensure seamless case handovers.
- Maintain a professional, empathetic, and positive demeanor even during peak call volumes.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving skills with the ability to think critically under pressure.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficiency in using computer systems, Microsoft Office, and basic CRM software.