Job Description
Welcome to Apex Talent Solutions, a premier organization dedicated to excellence in customer service. We are currently urgently hiring for a dedicated Weekend Customer Service Representative to join our Fresno, CA team.
If you are seeking a stable career with flexible weekend shifts and a competitive benefits package, we want to hear from you. This is a fantastic opportunity for individuals looking to make a tangible impact while enjoying their weekends off during the week.
Why Join Us?
- Immediate Start: We are filling positions ASAP.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work in a supportive, high-tech office setting.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve product and service issues with a focus on customer satisfaction and retention.
- Accurately document customer interactions and feedback in our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Provide detailed product information and assist with order processing.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a strong plus but not mandatory for the right attitude.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Able to work in a fast-paced, high-pressure environment.