Job Description
Join our dynamic team in Phoenix! We're urgently hiring entry-level Customer Service Specialists to deliver exceptional client experiences. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, full benefits, and growth opportunities in one of Arizona's fastest-growing industries.
Phoenix Solutions Group values innovation and teamwork. As a key member of our support team, you'll resolve inquiries efficiently while developing valuable skills in communication, problem-solving, and CRM systems. Our modern downtown office offers flexible scheduling and a collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Participate in weekly training sessions to enhance service skills
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong verbal and written communication skills
- Ability to learn new technologies quickly with minimal supervision
- Proficient in Microsoft Office and basic computer navigation
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship