Job Description
Join our dynamic team at Urban Retail Solutions! We're urgently hiring part-time Customer Service Representatives to support our growing client base in Illinois. This is a fantastic opportunity to gain valuable experience in a fast-paced retail environment while making a direct impact on customer satisfaction. Immediate start available! Our ideal candidate thrives in team settings, possesses excellent communication skills, and is passionate about delivering exceptional service.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve product and service issues efficiently
- Process returns and exchanges following company policies
- Update customer records in CRM systems
- Collaborate with sales and support teams
- Exceed customer satisfaction targets
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient with CRM software and MS Office
- Strong problem-solving abilities
- Available to work evenings/weekends
- Valid Illinois work permit