Job Description
We're urgently seeking a dynamic Part-Time Customer Service Specialist to join our Mesa-based team! This is a high-impact role supporting our tech clients with immediate start opportunities. Work flexible hours (20-30 hrs/week) in a collaborative environment while gaining valuable experience in fast-paced customer engagement. Perfect for students or professionals seeking supplemental income with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services during customer interactions
- Process transactions and maintain payment records
- Participate in weekly training sessions to enhance service skills
- Meet/exceed customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and professional demeanor
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge
- Valid US work authorization required