Job Description
Immediate Opening in Kansas City! Kansas City Connects is seeking a dynamic Part-Time Customer Service Specialist to join our growing team. This urgent role offers flexible scheduling and the opportunity to make an immediate impact on our clients' experience. If you're a people person with exceptional communication skills and a passion for problem-solving, we want to hear from you!
As a key member of our support team, you'll handle inbound inquiries, resolve customer issues efficiently, and contribute to our commitment to excellence. This position is perfect for students, professionals seeking flexibility, or anyone looking to gain valuable customer service experience in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues in a timely manner
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Identify opportunities to improve service processes
- Urgent coverage needed for weekday afternoons and weekends
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications
- Reliable transportation to our Kansas City office
- Immediate availability to start within 1 week