Job Description
Join our dynamic team at NexGen Solutions as an urgent Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Indianapolis. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment with flexible scheduling. If you're passionate about problem-solving and thrive in a team-oriented atmosphere, apply now and start making an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with exceptional efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge