Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to provide exceptional support to our growing client base in Virginia Beach. No prior experience required – we provide comprehensive training. This is your opportunity to launch your career in a supportive environment with competitive benefits and growth potential. Apply today to start your journey with a forward-thinking company dedicated to employee development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Update and maintain customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Virginia Beach office
- Positive attitude and willingness to learn
- Must be available for flexible scheduling including weekends