Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in NYC! Join our award-winning team at MetroConnect Solutions, where we deliver exceptional experiences to thousands of daily customers. This urgent role requires a proactive professional with a passion for problem-solving and outstanding communication skills. Perfect for students or professionals seeking flexible hours with competitive compensation.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing and technical issues using proprietary CRM software
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly training sessions on new products and processes
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced settings
- Available to work evenings and weekends (20-25 hours/week)
- Associate degree or equivalent professional experience required
- Spanish fluency strongly preferred