Job Description
Join our dynamic team immediately! Urban Tech Solutions is seeking highly motivated Part-Time Customer Service Specialists to join our growing Los Angeles office. This urgent opening offers flexible hours and the opportunity to work with cutting-edge technology in a fast-paced environment.
We provide comprehensive training and a supportive culture focused on professional growth. Perfect for students, career-changers, or those seeking flexible work arrangements. Apply today to start your journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clarity
- Update CRM systems with accurate customer interaction data
- Collaborate with technical teams to escalate complex problems
- Maintain positive customer satisfaction metrics
- Participate in ongoing product training sessions
- Support weekend and evening shift coverage as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Valid California driver's license (for occasional local travel)