Job Description
We're urgently seeking dynamic Part-Time Customer Service Specialists to join our award-winning team in Charlotte! This high-impact role offers flexible scheduling (20-30 hours/week) with competitive pay and immediate start dates. As a key player in our client experience division, you'll resolve inquiries with speed and empathy while representing our industry-leading brand. Perfect for students, career changers, or those seeking supplemental income—no weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with support teams to resolve complex escalations
- Maintain detailed case documentation in compliance with SLA standards
- Identify upsell opportunities through needs-based consultative conversations
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in digital and voice channels
- Flexible availability during weekday business hours
- Valid North Carolina work authorization