Job Description
Join our award-winning team immediately! Memphis Community Services has urgent openings for Part-Time Customer Service Representatives to deliver exceptional client experiences in our downtown Memphis office. This flexible role offers competitive pay and growth opportunities while serving our vibrant community.
We're seeking passionate individuals who thrive in fast-paced environments. Enjoy a supportive atmosphere with modern amenities and a commitment to work-life balance. Perfect for students, career changers, or those seeking supplemental income. Training provided!
Responsibilities
- Handle 30+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Process transactions and maintain accurate client records
- Collaborate with team to improve service protocols
- Meet performance metrics including CSAT scores and resolution times
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Positive attitude under pressure