Job Description
Urgent Opportunity for Recent Graduates in Louisville! Join Innovate Solutions Group as an Entry-Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment. We're seeking motivated individuals with strong communication skills to join our award-winning support team. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in the heart of Kentucky's thriving business district.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in ongoing product training to maintain expertise
- Support cross-functional projects in marketing and operations
Qualifications
- High school diploma or equivalent; associate's/bachelor's preferred
- 0-2 years customer service or support experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with dedication to continuous learning